Fecha de publicación: 14-05-2020
Technical Support Engineer (TSE)
Department: Technical Assistance Center within the Worldwide Services organization
A university degree or equivalent years of technical support experience in high-technology companies, preferably within the Network, Storage and or Digital Video/Broadcast industries.
Skills and Experience
As an individual in this position, you must have the ability to communicate effectively, both written and oral in English and Spanish, with the ability to converse with Customers, Engineering, Management and other Support team members at a technical level. You must be self motivated and organized with the ability to manage multiple customer cases and respond in a professional, timely manor. You must be able to prepare detailed technical and operational documentation covering, product issues, customer case information, product stability and serviceability recommendations as well as process and procedural changes. Your ability to work with customers under a variety of circumstances and pressures, yet understand and meet customer expectations is fundamental.
The candidate should have the following:
o Networking - Ethernet, routers, switches, hubs, TCP/IP, CIFS, and NFS.
o Operating system Linux & Unix, with Windows Active Directory.
o Audio/video compression formats - MPEG-2/MPEG-4 H.264/AVC a plus /DVB.
o Storage - NAS, SAN, Fiber Channel, RAID groups, and volumes.
A working knowledge and/or experience with some of the following technologies are a major plus:
How to apply for this position
If you’re up for the challenge and interested on applying for this position, please send us your cover letter and CV to the following email address. Please, refer to Technical Support Engineer D&D on your application. All details must be provided in English.
Tipo de oferta: Empleo
Más información: email@example.com
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