Fecha de publicación: 12-04-2017
Harmonic - Technical Support Engineer (TSE)
Worldwide Service Job Description
Technical Support Engineer (TSE)
24 x 7 Technical Assistance Center within the Worldwide Services organization
A university technology degree or equivalent years of technical support experience in high-technology companies, preferably within the Network, Storage, cloud and or Digital Video/Broadcast industries
Skills and Experience
As an individual in this position, you must have the ability to communicate effectively, both written and oral in English langue with the ability to converse with Customers, Engineering, Management and other Support team members at a technical level.
You must be self motivated and organized with the ability to manage multiple customer cases and respond in a professional, timely manor. You must be able to prepare detailed technical and operational documentation covering, product issues, customer case information, product stability and serviceability recommendations as well as process and procedural changes. Your ability to work with customers under a variety of circumstances and pressures, yet understand and meet customer expectations is fundamental.
The candidate must have the following:
o Cloud and Virtual machine knowledge
o Networking - Ethernet, routers, switches, hubs, TCP/IP, CIFS, and NFS.
o Operating system – Linux & Unix (command line), and Windows Active Directory
o Audio/video compression formats - MPEG-2/MPEG-4 H.264/AVC a plus /DVB.
o Storage - NAS, SAN, Fiber Channel, RAID groups, and volumes.
A working knowledge and/or experience with some of the following technologies are a major plus:
Will work part of a 24/7 shift rotation which will include national, regional and local holidays, weekends and nights. 40 Hours per week
Los candidatos interesados deben enciar su CV a través de la Plataforma de la Empresa
Technical Support Engineer, referencia: 17-301RA
Tipo de oferta: Empleo
Más información: email@example.com
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